Help and support

HELP

I forgot my password. How do I reset it?
You do it in the app by going to the 'Help & Information' item on the main screen. There's a 'I forgot my password' option in the next screen.
Why should I use scheduled pauses when teaching?
Apart from knowing you will finish the class on time you can stay interacting with your participants instead of looking at a phone. If you set the audible countdown during pauses then the app acts as the 'bad cop' pushing them to be ready for when the music starts again.
How do I get help on other issues?
Have a look at the how-to page, the Instagram feed, or the Facebook group if you need to know how to do something. Otherwise see the support section below.

These are ideas that may appear in future versions. If you have something you'd like to see then drop us a line via the contact details below.

Implement a 'compact' display option for playlists which reduces the amount of vertical space each track takes up
Create an Apple Watch app to allow better control of music when teaching. Possibly a Car Play app to listen to music while driving and indicate which songs you may want to teach soon.
Discussion forum in the app and web site

What's the best way to contact support?
The best way is via this email link
Are there any other ways?
Yes. You can do so via WhatsApp, text message, or Facebook Messenger. To find those details go to the 'Help & Information' item on the main screen of the app. There's a 'Contact support' option in the next screen.

I prefer to keep those details off the open web given the amount of spam and scams which result when they are there.
How quickly do you respond to support requests?
I aim to respond to all support requests within 24 hours. That can vary because the number of people doing the development, media processing, marketing, and support for this is... one person.

He is occasionally allowed to sleep and have weekends off.

What are the office hours for support?
Usually 7am-4pm weekdays Brisbane time.

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